Refund policy

Return Policy

Cancellations, Modifications, Returns, and Exchanges.

Cancellations or modifications to your existing order may be placed at least 1 day prior to the arranged shipping date. Cancellations or modifications after the order has been shipped will not be accepted. If you need to cancel or modify an order prior to the shipping deadline, please Send a Message to make necessary adjustments. Please include your order number and billing address when requesting a cancellation or modification.

Inspect your order

Please inspect all products the moment they arrive. If your shipment arrives tampered with or otherwise damaged, please contact UPS and our customer service department immediately. Remember that the sooner you contact UPS and our customer service department — the easier it will be to file a claim. And also remember to keep all packing and products exactly as they arrived.

We ship via EXPEDITED shipping methods and we pack using plenty of dry ice. All products are guaranteed to be fresh. However, they must be inspected immediately upon arrival—as credit will NOT be granted if unsatisfactory items are discarded or consumed (even partially). If you want to return any item, please keep all packaging intact. Also, all return claims must be made within 24hrs. of shipment receipt. Once we receive and accept the claim, we will automatically resend the merchandise. Please note: returns will not be accepted if the claim was done more later than 24hrs.

For claims made within 24hrs. of shipment receipt, we accept returns of all unopened items for a full refund minus any shipping fees.

Returns must be shipped to the address provided by our customer support.